Contact Us

Questions? Comments? Our U.S. Consumer Care team is ready to help. We're open Monday-Friday, excluding holidays.

Call 800-626-2811, 7 am to 6 pm, CT

Text Hello Schwinn! to 866-450-0414
(Message and data rates may apply. Reply STOP to opt out.)

Or submit an email below. For faster service, please provide a copy of your receipt, your bike’s model number, date code, and any photos or other attachments.

Need help with your Schwinn exercise bike or equipment? Click here.

Your email address

How can we help?

Model Number(optional)

Enter the alpha-numeric code from the sticker on your product. For bikes, this is located on a sticker on the down tube above the pedal and crank area.

Date Code(optional)

Enter the alpha-numeric code from the sticker on your product. For most bikes, this is located on a sticker on the down tube above the pedal and crank area.

Bike serial number(optional)

e.g. AB12345

Purchase Date(optional)

Purchase Location(optional)

Order Number(optional)

Order number starts with WEBMN- or SCHWINN-

Reason for return(optional)

Your Name

Your Phone Number(optional)

Please exclude dashes, periods, spaces, or other characters when entering your phone number.

Street Address

City

State/Province

Zip Code

Subject

Description

Please enter the details of your request.

Check the box to sign up for our emails to be the first to hear about our latest product arrivals, helpful advice, special offers, and more! (optional)

Attachments(optional)

Add file or drop files here

The information collected in this form will be used in accordance with our privacy policy.