Contact Us

Questions? Comments? Our U.S. Consumer Care team is ready to help.

For faster service, please provide a copy of your receipt, your bike’s model number, date code, and any photos or other attachments.

Need help now? Give us a call at 800-626-2811, Monday – Friday, 7 a.m. to 6 p.m., CT, excluding holidays.

Looking for support for Schwinn Fitness stationary bikes?
Contact them here or at 800-605-3369.

Enter the alpha-numeric code from the sticker on your product. For bikes, this is located on a sticker on the down tube above the pedal and crank area.

Enter the alpha-numeric code from the sticker on your product. For most bikes, this is located on a sticker on the down tube above the pedal and crank area.

e.g. AB12345

Order number starts with WEBMN- or SCHWINN-

Please exclude dashes, periods, spaces, or other characters when entering your phone number.

Please enter the details of your request.

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