We hope you love your purchase but if you're not satisfied, we're happy to help with a return or exchange.
Return Policy
Returns and exchanges on items purchased directly from Schwinn's official website schwinnbikes.com are accepted within (30) thirty days from the original date of purchase.
Products labeled as "closeout" are final sale and exempt from our return policy.
Items must be returned in like-new, unused condition and include all original components and accessories.
We charge a return fee for items sent back to us. Return fees are deducted from your refund. Current fee amounts are as follows:
- $20 for kids’ bikes and bike trailers
- $50 for regular adult bikes
- $100 for e-bikes
We cannot assume responsibility for lost packages during return shipping, denied shipments returned to sender, or packages returned without a proper Return Authorization number.
Return Process
If you would like to initiate a return or exchange, please fill out the Contact Us form, and under “How can we help?,” select “Return an item purchased on your website.”
We'll provide you with a Return Authorization number and a postage-paid shipping label so you can pack up and return your item to us.
To ensure a smooth return process, make sure your return is complete and well-packaged. Incomplete returns or those damaged due to insufficient packaging may result in a delay or a partial refund. Check out our tips and instructions for properly packing your bike for return.
All returns must be shipped to:
Pacific Cycle Returns
4730 East Radio Tower Lane
Olney, IL 62450
Credit Refund
Refunds minus costs for return shipping are issued to the original payment method within 10 to 30 days of receiving the return, depending on your bank. You will receive a confirmation email when your credit has been processed.