New Owner Information
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Can I ride an e-bike on a bike path?
Check with your local city ordinances on what types of bikes are allowed. Visit the following link for additional information: https://www.peopleforbikes.org/topics/electric-bikes
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Where can I get a manual?
Looking for a Schwinn bike manual? You can find your owner's manual online here. Our manuals provide basic safety, maintenance and operational information. Some manuals may include general information that covers multiple models of bike.
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Where is the model number, date code or serial number of my bike?
The model number and date code can be found on a small silver sticker by the non-chain side crank arm, above the pedals on the frame of the bike. The serial number is engraved into the metal frame of the bike, on the bottom, unde...
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Can I add accessories to my bike?
There are a variety of aftermarket accessories that can be added to your ride for style, comfort, and more. The only thing we ask is that you don't try to add aftermarket motors (gas or electric). If you are unsure if the accessory is co...
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How do I register a product?
Congrats on your new bike! Register it here. Make sure to have your bike's serial number handy. Need help finding it? Click here.
FAQ
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Can you help me with my Schwinn Exercise bike?
Question or issue with your Schwinn Stationary Exercise bike? Contact Nautilus at www.schwinnfitness.com, or by phone at 800-556-2896 (sales) or 800-605-3369 (customer service).
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Where can I find information on bike maintenance?
Your owner's manual has some great tips for routine maintenance. For more info, check out our online bike maintenance resources.
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Who is Pacific Cycle?
Pacific Cycle is the parent company of the legendary brands of Schwinn, Mongoose and Kid Trax. Headquartered in Madison, Wisconsin, one of the most bicycle-friendly cities in the USA, Pacific Cycle has locations in Georgia, Illinois, Cal...
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My bike was stolen/ How do I find the owner of a bike?
Oh no! Sorry to hear that! If your bike was stolen, contact your local authorities. If you registered your bike with us and need to obtain your model information, email or chat with us. We'll need to gather some info from you in writin...
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I have a suggestion for a new product.
We love that you have an idea to make our product line even better! Many ideas are already known to our company or are in development. A patent search that turns up negative does not mean that a similar product idea does not already exis...
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Can I be a dealer for Schwinn?
We love that you love our brand as much as we do! However, we are not accepting new Schwinn dealers at this time. To inquire about dealer opportunities through one of our other brands, submit your info here.
Troubleshooting and Warranty
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How do I get a warranty replacement?
We are committed to finding the best solution that gets you back on your bike. Our limited warranty provides you with protection against manufacturing defects in material or workmanship. However, we find that some issues can be quickly r...
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How do I get the electric pedal assist to start?
If your display is on but you are not getting any pedal assist, you may need to adjust your sensor. First, ensure the battery is fully charged, the system is turned on, and the brakes are not engaged when you try to use the pedal assist....
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Can I buy replacement service parts from you?
Yes! We carry most replacement service parts for consumers looking to repair their bikes. We do not stock parts to order in bulk for resale. And, we only stock a limited amount of inventory for discontinued models. Once inventory has run...
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What's covered under my Schwinn warranty?
Your purchase includes the following warranty, which is in lieu of all other express warranties. This warranty is extended only to the initial consumer purchaser. No registration is required. This warranty gives you specific legal rights...
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How do I fix a flat tire?
Experiencing a flat tire when you are out on a ride is scary, but once you know how to fix it, you'll be ready to ride — even if your ride is interrupted. Check out step by step instructions here.
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My bike arrived and a part is missing.
Sorry to hear that! First, check through all the packaging just to make sure it didn't get missed. If assembly parts or other parts are missing, please contact us, and we’ll get this taken care of for you. So that we can serve you faster...
Order Support
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When is my card charged?
If you called us to order service parts, you will not be charged until your order is shipped. If you have a question about a charge, contact us.
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How do I view my tracking information?
You will receive a tracking number via email, which will enable you to track the package through the carrier's website. Typically, we ship via UPS or FedEx.