New Owner Information
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Can I ride an e-bike on a bike path?
Check with your local city ordinances on what types of bikes are allowed. Visit the following link for additional information: https://www.peopleforbikes.org/topics/electric-bikes
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Where can I get a manual?
Looking for a Schwinn bike manual? You can find your owner's manual online here. Our manuals provide basic safety, maintenance and operational information. Some manuals may include general information that covers multiple models of bike.
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Where is the model number, date code or serial number of my bike?
The model number and date code can be found on a small silver sticker by the non-chain side crank arm, above the pedals on the frame of the bike. The serial number is engraved into the metal frame of the bike, on the bottom, unde...
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Can I add accessories to my bike?
There are a variety of aftermarket accessories that can be added to your ride for style, comfort, and more. The only thing we ask is that you don't try to add aftermarket motors (gas or electric). If you are unsure if the accessory is co...
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How do I register a product?
Congrats on your new bike! Register it here. Make sure to have your bike's serial number handy. Need help finding it? Click here.
FAQ
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Where can I find information on bike maintenance?
Your owner's manual has some great tips for routine maintenance. For more info, check out our online bike maintenance resources.
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Can you help me with my Schwinn Exercise bike?
Looks like you might need some help with a Schwinn Stationary Exercise bike. Today, the Schwinn brand name is used by both Pacific Cycle and Johnson Fitness. We (Pacific Cycle) make Schwinn brand bicycles, and Johnson Fitness makes Schwi...
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Does my bike come fully assembled?
You'll need to attach the handlebar, seat, front wheel, pedals and accessories. Refer to your owner's manual for assembly instructions or check out our handy video tutorials here. We understand everyone's ability and confidence to assem...
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What is the weight of the bike?
The weight of the bike varies by model. Check the description of the bike on our website or in the manual. If it's not listed, contact us for more information.
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What is the max weight capacity?
Our bikes are tested in accordance with industry testing standards and regulations, which require that a variety of tests be conducted at different weights and forces. There are a number of factors that impact how much weight a bicycle c...
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My bike was stolen/ How do I find the owner of a bike?
Oh no! Sorry to hear that! If your bike was stolen, contact your local authorities. If you registered your bike with us and need to obtain your model information, email or chat with us. We'll need to gather some info from you in writin...
Troubleshooting and Warranty
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How do I get a warranty replacement?
We are committed to finding the best solution that gets you back on your bike. Our limited warranty provides you with protection against manufacturing defects in material or workmanship. However, we find that some issues can be quickly r...
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What's covered under my warranty?
Bicycle Limited Lifetime Warranty and Policy on Replacement Procedures and Responsibilities Your purchase includes the following warranty which is in lieu of all other express warranties. This warranty is extended only to the initial co...
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How do I get the electric pedal assist to start?
If your display is on but you are not getting any pedal assist, you may need to adjust your sensor. First, ensure the battery is fully charged, the system is turned on, and the brakes are not engaged when you try to use the pedal assist....
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Can I buy replacement service parts from you?
Yes! We carry most replacement service parts for consumers looking to repair their bikes. We do not stock parts to order in bulk for resale. And, we only stock a limited amount of inventory for discontinued models. Once inventory has run...
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What isn't covered under warranty?
Manufacturer's limited warranty does not cover the following: Damage resulting from neglect, abuse, or misuse Damage resulting from accidents or impact Damage resulting from improper installation, assembly, disassembly, or repair Damage...
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My bike arrived and a part is missing.
Sorry to hear that! First, check through all the packaging just to make sure it didn't get missed. If assembly parts or other parts are missing, please contact us, and we’ll get this taken care of for you. So that we can serve you faster...
Order Support
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Where do you ship?
Shipping is currently available to the 48 adjoining U.S. states and the District of Columbia. Shipping is not available to Alaska, Hawaii, U.S. territories, including Puerto Rico, Guam and the US Virgin Islands. Shipping is not available...
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How do I return or exchange a purchase?
We hope you love your purchase but if you're not satisfied, we're happy to help with a return or exchange. Return Policy Returns and exchanges on items purchased directly from Schwinn's official website schwinnbikes.com are accepted with...
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Can I cancel or change an order once I've placed it?
We understand that things change and sometimes you hit the “Checkout” button a little too soon. Unfortunately, we’re usually not able to change the contents of an order once it’s placed, but if your order was just placed, we may be able ...
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How do I view my tracking information?
You will receive a tracking number via email, which will enable you to track the package through the carrier's website. Typically, we ship via UPS or FedEx.
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How quickly will my order arrive?
Short answer: about 3-5 days We do our best to process and fulfill every order within 1 business day after it is received. Once the package leaves the warehouse, delivery times can range from 2 to 4 days depending on where you live. Once...
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How to pack up my bike for return shipping?
These tips and instructions will help prepare your bike for return shipping to ensure it arrives undamaged. 1. Clean Your Bike: Remove any dirt, mud, and grease. A clean bike is easier to handle and inspect. 2. Remove Accessories: Take ...