New Owner Information
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Can I ride an e-bike on a bike path?
Check with your local city ordinances on what types of bikes are allowed. Visit the following link for additional information: https://www.peopleforbikes.org/topics/electric-bikes
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Where can I get a manual?
Looking for a Schwinn bike manual? You can find your owner's manual online here. Our manuals provide basic safety, maintenance and operational information. Some manuals may include general information that covers multiple models of bike.
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Where is the model number, date code or serial number of my bike?
The model number and date code can be found on a small silver sticker by the non-chain side crank arm, above the pedals on the frame of the bike. The serial number is engraved into the metal frame of the bike, on the bottom, underneath...
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Bike Maintenance Timeline: Keep Your Ride Smooth
Regular maintenance keeps your bike safe and performing its best. Here’s the quick schedule: Before Every Ride: Check tires, brakes, and chain (your ABCs). Monthly: Test brakes/shifters, lube chain, inspect tires, and suspension. Ever...
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Electric Bike Safety: Quick Pre-Ride Checklist
Before every ride, a quick safety check can prevent surprises on the road. Here’s what to do: Plan Ahead: Know your route, weather, and timing. Check the Basics: Tires, brakes, chain, lights, and helmet E-Bike Extras: Confirm battery cha...
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Can I add accessories to my bike?
There are a variety of aftermarket accessories that can be added to your ride for style, comfort, and more. The only thing we ask is that you don't try to add aftermarket motors (gas or electric). If you are unsure if the accessory is co...
FAQ
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Where can I find information on bike maintenance?
Your owner's manual has some great tips for routine maintenance. For more info, check out our online bike maintenance resources.
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Can you help me with my Schwinn Exercise bike?
Looks like you might need some help with a Schwinn Stationary Exercise bike. Today, the Schwinn brand name is used by both Pacific Cycle and Johnson Fitness. We (Pacific Cycle) make Schwinn brand bicycles, and Johnson Fitness makes Schwi...
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What's My Bike's Age and Value
How to Find Out How Old Your Bike Is and Its ValueIf you’re curious about the age of your Schwinn – or wondering what it might be worth – here’s what you need to know. Schwinn has been around since 1895 and has changed hands a few times ...
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Trailer coupler compatibility and installation
Our Schwinn couplers are compatible with most standard bike models, but not all. Specifically, they require a rear axle with at least 2 mm of exposed thread for a secure fit. If your bike has a larger axle or a thru-axle, it may not be c...
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E-Bike Wattage, Range & Weight: What You Need to Know
Choosing the right e-bike doesn’t have to be complicated. Here’s the quick breakdown to get started: Motor Type: Schwinn e-bikes use hub-drive motors for smooth pedal assist and throttle options. Motor Size: All models feature 250-watt m...
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Electric Bike Anti-Theft Tips
Protect your electric bike from theft with these simple steps: Register Your E-Bike – Start with Schwinn's registry and your local city registry for easier recovery if stolen. Invest in a Strong Lock – U-locks are tough to cut; consider...
Troubleshooting and Warranty
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How do I get a warranty replacement?
We are committed to finding the best solution that gets you back on your bike. Our limited warranty provides you with protection against manufacturing defects in material or workmanship. However, we find that some issues can be quickly r...
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What's covered under my warranty?
Bicycle Limited Lifetime Warranty and Policy on Replacement Procedures and ResponsibilitiesYour purchase includes the following warranty which is in lieu of all other express warranties. This warranty is extended only to the initial cons...
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How do I get the electric pedal assist to start?
If your display is on but you are not getting any pedal assist, you may need to adjust your sensor. First, ensure the battery is fully charged, the system is turned on, and the brakes are not engaged when you try to use the pedal assist....
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Can I buy replacement service parts from you?
Yes! We carry most replacement service parts for consumers looking to repair their bikes. We do not stock parts to order in bulk for resale. And, we only stock a limited amount of inventory for recently discontinued models. Once inventor...
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How to attach a Schwinn Summit DLX Trailer
If the trailer bracket holes are not aligning, switch the left and right brackets and rotate them so the silver release buttons point toward the rear wheels. This will allow the holes to align properly during installation. Place the redu...
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How to remove & reinstall a bike wheel?
Need to fix a flat or transport your bike? Prep Bike Shift to smallest rear gear. Release rim brakes (skip for disc brakes). For e-bikes, disconnect hub motor cable. Remove Wheel Front: Open quick-release or loosen axle nuts, lift wheel ...
Order Support
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What to do if your package isn’t delivered or the address is wrong?
If your Schwinn order hasn’t arrived or you’ve spotted an error in your shipping address, don’t worry—we’re here to help. If you're experiencing delivery hiccups, this guide outlines exactly what to do to ensure a smooth, speedy resoluti...
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Where do you ship?
Shipping is currently available to the 48 adjoining U.S. states and the District of Columbia. Shipping is not available to Alaska, Hawaii, U.S. territories, including Puerto Rico, Guam and the US Virgin Islands. Shipping is not available...
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How do I return or exchange a purchase?
We hope you love your purchase but if you're not satisfied, we're happy to help with a return or exchange. Return Policy Returns and exchanges on items purchased directly from Schwinn's official website schwinnbikes.com are accepted with...
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Can I cancel or change an order once I've placed it?
We understand that things change and sometimes you hit the “Checkout” button a little too soon. Unfortunately, we’re usually not able to change the contents of an order once it’s placed, but if your order was just placed, we may be able ...
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How do I view my tracking information?
You will receive a tracking number via email, which will enable you to track the package through the carrier's website. We ship via FedEx and US Postal Service.
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How quickly will my order arrive?
Short answer: about 3-5 days We do our best to process and fulfill every order within 1 business day after it is received. Once the package leaves the warehouse, delivery times can range from 2 to 4 days depending on where you live. Once...