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General

New Owner Information

  • Can I ride an e-bike on a bike path?
  • Where can I get a manual?
  • Can I add accessories to my bike?
  • Where is the model number, date code or serial number of my bike?
  • How do I register a product?

FAQ

  • Can you help me with my Schwinn Exercise bike?
  • Who is Pacific Cycle?
  • My bike was stolen/ How do I find the owner of a bike?
  • I have a suggestion for a new product.
  • Can I be a dealer for Schwinn?
  • What is the weight of the bike?
See all 14 articles

Troubleshooting and Warranty

  • How do I get a warranty replacement?
  • What's covered under my Schwinn warranty?
  • How do I fix a flat tire?
  • My bike arrived and a part is missing.
  • I lost/forgot my bike lock code. What do I do?
  • Where can I get my bike serviced?
See all 11 articles

Order Support

  • Can I cancel or change an order once I've placed it?
  • How do I return or exchange a purchase?
  • How do I view my tracking information?
  • How quickly will my order arrive?
  • When will this item be back in stock?
  • Can I backorder out of stock products?
See all 13 articles
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Live Support

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Financing

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30 Day Returns

Need to return something? We've got you covered!

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Easy Assembly

You'll be ready to ride in just a few easy steps.

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