New Owner Information
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Can I ride an e-bike on a bike path?
Check with your local city ordinances on what types of bikes are allowed. Visit the following link for additional information: https://www.peopleforbikes.org/topics/electric-bikes
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Where can I get a manual?
Looking for a Schwinn bike manual? You can find your owner's manual online here. Our manuals provide basic safety, maintenance and operational information. Some manuals may include general information that covers multiple models of bike.
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Can I add accessories to my bike?
There are a variety of aftermarket accessories that can be added to your ride for style, comfort, and more. The only thing we ask is that you don't try to add aftermarket motors (gas or electric). If you are unsure if the accessory is co...
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Where is the model number, date code or serial number of my bike?
The model number and date code can be found on a small silver sticker by the non-chain side crank arm, above the pedals on the frame of the bike. The serial number is engraved into the metal frame of the bike, on the bottom, unde...
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How do I register a product?
Congrats on your new bike! Register it here. Make sure to have your bike's serial number handy. Need help finding it? Click here.
FAQ
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Can you help me with my Schwinn Exercise bike?
Question or issue with your Schwinn Exercise bike? Contact Nautilus at www.schwinnfitness.com, or by phone at 800-556-2896 (sales) or 800-605-3369 (customer service).
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Who is Pacific Cycle?
Pacific Cycle is the parent company of the legendary brands of Schwinn, Mongoose and Kid Trax. Headquartered in Madison, Wisconsin, one of the most bicycle-friendly cities in the USA, Pacific Cycle has locations in Georgia, Illinois, Cal...
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My bike was stolen/ How do I find the owner of a bike?
Oh no! Sorry to hear that! If your bike was stolen, contact your local authorities. If you registered your bike with us and need to obtain your model information, email or chat with us. We'll need to gather some info from you in writin...
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I have a suggestion for a new product.
We love that you have an idea to make our product line even better! Many ideas are already known to our company or are in development. A patent search that turns up negative does not mean that a similar product idea does not already exis...
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Can I be a dealer for Schwinn?
We love that you love our brand as much as we do! However, we are not accepting new Schwinn dealers at this time. To inquire about dealer opportunities through one of our other brands, submit your info here.
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What is the weight of the bike?
The weight of the bike varies by model. Check the description of the bike on our website or in the manual. If it's not listed, contact us for more information.
Troubleshooting and Warranty
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How do I get a warranty replacement?
If after reviewing your bike's warranty terms you believe it's eligible for warranty replacement, follow the steps below to begin your claim. If you're unsure whether your bike or parts are covered or have questions about the warranty pr...
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What's covered under my Schwinn warranty?
Your purchase includes the following warranty, which is in lieu of all other express warranties. This warranty is extended only to the initial consumer purchaser. No registration is required. This warranty gives you specific legal rights...
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How do I fix a flat tire?
Experiencing a flat tire when you are out on a ride is scary, but once you know how to fix it, you'll be ready to ride — even if your ride is interrupted. Check out step by step instructions here.
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My bike arrived and a part is missing.
Sorry to hear that! First, check through all the packaging just to make sure it didn't get missed. If assembly parts or other parts are missing, please contact us, and we’ll get this taken care of for you. So that we can serve you faster...
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I lost/forgot my bike lock code. What do I do?
We'd like to say there's an easy fix for this ... but there isn't one. All combo locks come with a preset combination. To change, open lock and turn knob clockwise. Set combo as desired then turn knob counterclockwise. If you're having ...
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Where can I get my bike serviced?
Chances are a simple adjustment may be all that’s needed to get you back on the road or trail. If you've already checked our YouTube channel, website and your owner's manual (And if you don't have it - no worries! Most are available on o...
Order Support
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Can I cancel or change an order once I've placed it?
We understand that things change and sometimes you hit the “Checkout” button a little too soon. Unfortunately, we’re usually not able to change the contents of an order once it’s placed, but if your order was just placed, we may be able ...
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How do I return or exchange a purchase?
We accept returns and exchanges on items purchased from schwinnbikes.com for (30) thirty days from the date of purchase. Return shipping is not covered or reimbursed. If you received an order that was incomplete, incorrect or damaged dur...
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How do I view my tracking information?
You will receive a tracking number via email, which will enable you to track the package through the carrier's website. Typically, we ship via UPS or FedEx.
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How quickly will my order arrive?
Short answer: 3-10 business days We do our best to process and fulfill every order within 1 to 4 days after it is received. Once the package leaves the warehouse, delivery times can range from 2 to 6 days depending on where you live. Onc...
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When will this item be back in stock?
We're so sorry the bike you want is out of stock! We are working as fast as we can to keep up with demand and receive new inventory daily. While we have a wide variety of bikes to select from, if you have your heart set on one that shows...
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Can I backorder out of stock products?
No, we do not accept online orders for out of stock items. However, we encourage you to sign up to be notified when the bike you want is back in stock. Simply click the button that reads., "Out of stock - Notify me," enter your email add...