Troubleshooting and Warranty
Questions on use, maintenance, or warranty? We got you.
How do I get a warranty replacement?
If after reviewing your bike's warranty terms you believe it's eligible for warranty replacement, follow the steps below to begin your claim. If you're unsure whether your bike or parts are covered or have questions about the warranty pr...
How do I get the electric pedal assist to start?
First, ensure the battery is fully charged, the system is turned on, and the brakes are not engaged when you try to use the pedal assist. If the pedal assist still does not function, check to see that the pedal sensor near the bottom bra...
Can I buy replacement service parts from you?
Yes! We carry most replacement service parts for consumers looking to repair their bikes. We do not stock parts to order in bulk for resale. And, we only stock a limited amount of inventory for discontinued models. Once inventory has run...
What's covered under my Schwinn warranty?
Your purchase includes the following warranty, which is in lieu of all other express warranties. This warranty is extended only to the initial consumer purchaser. No registration is required. This warranty gives you specific legal rights...
How do I fix a flat tire?
Experiencing a flat tire when you are out on a ride is scary, but once you know how to fix it, you'll be ready to ride — even if your ride is interrupted. Check out step by step instructions here.
My bike arrived and a part is missing.
Sorry to hear that! First, check through all the packaging just to make sure it didn't get missed. If assembly parts or other parts are missing, please contact us, and we’ll get this taken care of for you. So that we can serve you faster...
I lost/forgot my bike lock code. What do I do?
We'd like to say there's an easy fix for this ... but there isn't one. All combo locks come with a preset combination. To change, open lock and turn knob clockwise. Set combo as desired then turn knob counterclockwise. If you're having ...
Where can I get my bike serviced?
Chances are a simple adjustment may be all that’s needed to get you back on the road or trail. If you've already checked our YouTube channel, website and your owner's manual (And if you don't have it - no worries! Most are available on o...
I lost my battery key. Can I get a replacement?
Your e-bike keys have a number printed on them that corresponds to the lock on your bike. We recommend recording this number in your owner's manual, or in a safe place in the event you misplace your keys. We don't keep spare keys on hand...
Why can't I see the lights on my e-bike battery?
Occasionally, the LED indicator lights on the battery can become disconnected due to riding on extremely bumpy terrain. This does not mean the battery is dead, it only means the charge indicator is not connected anymore. The battery will...
What isn't covered under warranty?
Manufacturer's limited warranty does not cover the following: Damage resulting from neglect, abuse or misuse Damage resulting from accidents or impact Damage resulting from improper installation, assembly, disassembly or repair Damage c...