Troubleshooting and Warranty – Schwinn Help Center

How do I get a warranty replacement?
We are committed to finding the best solution that gets you back on your bike. Our limited warranty provides you with protection against manufacturing defects in material or workmanship. However, we find that some issues can be quickly r...
What's covered under my warranty?
Bicycle Limited Lifetime Warranty and Policy on Replacement Procedures and Responsibilities Your purchase includes the following warranty which is in lieu of all other express warranties. This warranty is extended only to the initial co...
How do I get the electric pedal assist to start?
If your display is on but you are not getting any pedal assist, you may need to adjust your sensor. First, ensure the battery is fully charged, the system is turned on, and the brakes are not engaged when you try to use the pedal assist....
Can I buy replacement service parts from you?
Yes! We carry most replacement service parts for consumers looking to repair their bikes. We do not stock parts to order in bulk for resale. And, we only stock a limited amount of inventory for discontinued models. Once inventory has run...
What isn't covered under warranty?
Manufacturer's limited warranty does not cover the following: Damage resulting from neglect, abuse, or misuse Damage resulting from accidents or impact Damage resulting from improper installation, assembly, disassembly, or repair Damage...
My bike arrived and a part is missing.
Sorry to hear that! First, check through all the packaging just to make sure it didn't get missed. If assembly parts or other parts are missing, please contact us, and we’ll get this taken care of for you. So that we can serve you faster...
My e-bike battery key is missing. Can I get a replacement?
We have a very limited number of spare keys on hand, but we can order a set for you if they are missing from your kit box. Lost or stolen keys are not covered by warranty. If you have lost your set of keys, we may be able to sell you a n...
Why can't I see the lights on my e-bike battery?
Occasionally, the LED indicator lights on the battery can become disconnected due to riding on extremely bumpy terrain. This does not mean the battery is dead, it only means the charge indicator is not connected anymore. The battery will...
I lost/forgot my bike lock code. What do I do?
We'd like to say there's an easy fix for this ... but there isn't one. All combo locks come with a preset combination. To change, open lock and turn knob clockwise. Set combo as desired then turn knob counterclockwise. If you're having ...
How do I fix a flat tire?
Experiencing a flat tire when you are out on a ride is scary, but once you know how to fix it, you'll be ready to ride — even if your ride is interrupted. Check out step by step instructions here.
Where can I get my bike serviced?
Chances are a simple adjustment may be all that’s needed to get you back on the road or trail. If you've already checked our YouTube channel, website and your owner's manual (And if you don't have it - no worries! Most are available on o...
E-bike Stem Torque Specs
For more information, please consult your owner's manual. You can find your owner's manual online here. Model Stem pinch bolts Stem faceplate binder bolts Coston 8 Nm 6 Nm Mendocino 14 Nm 11 Nm Ridgewood 6 Nm 6 Nm Ingersoll 14...