FAQ – Schwinn Help Center

Where can I find information on bike maintenance?
Your owner's manual has some great tips for routine maintenance. For more info, check out our online bike maintenance resources.
Can you help me with my Schwinn Exercise bike?
Looks like you might need some help with a Schwinn Stationary Exercise bike. Today, the Schwinn brand name is used by both Pacific Cycle and Johnson Fitness. We (Pacific Cycle) make Schwinn brand bicycles, and Johnson Fitness makes Schwi...
Does my bike come fully assembled?
You'll need to attach the handlebar, seat, front wheel, pedals and accessories. Refer to your owner's manual for assembly instructions or check out our handy video tutorials here. We understand everyone's ability and confidence to assem...
What is the weight of the bike?
The weight of the bike varies by model. Check the description of the bike on our website or in the manual. If it's not listed, contact us for more information.
What is the max weight capacity?
Our bikes are tested in accordance with industry testing standards and regulations, which require that a variety of tests be conducted at different weights and forces. There are a number of factors that impact how much weight a bicycle c...
My bike was stolen/ How do I find the owner of a bike?
Oh no! Sorry to hear that! If your bike was stolen, contact your local authorities. If you registered your bike with us and need to obtain your model information, email or chat with us. We'll need to gather some info from you in writin...
How much battery does the battery consume?
Ever wonder about how much battery a Schwinn bike battery consumes? The battery is rated at 36 volts at 11.6 amps.
What kind of range should I expect out of a charge?
For information about battery range and recharge time, refer to the product page on our website or in the manual.
How can I get a Schwinn sticker?
If you'd like some stickers for your helmet, locker, or forehead, please send a self-addressed, stamped envelope to the address below. SchwinnAttn: Stickers!PO Box 344Olney, IL 62450 For decals, please note that we cannot fill requests f...
How can I request a donation?
Thanks for thinking of us! Due to the large number of donation requests, there are only so many we are able to fulfill. If you'd like to submit your proposal for consideration, click here.
I have a suggestion for a new product.
We love that you have an idea to make our product line even better! Many ideas are already known to our company or are in development. A patent search that turns up negative does not mean that a similar product idea does not already exis...
Can I be a dealer for Schwinn?
We love that you love our brand as much as we do! However, we are not accepting new Schwinn dealers at this time. To inquire about dealer opportunities through one of our other brands, submit your info here.
How can I contact Schwinn?
We're open Monday-Friday, excluding most major U.S. holidays. You can reach us a few different ways! If you reside within North America: Send us an email here and complete our online form. Call us at 800-626-2811, 7 am to 6 pm, CT Text ...
Who is Pacific Cycle?
Pacific Cycle is the parent company of the legendary brands of Schwinn, Mongoose and Kid Trax. Headquartered in Madison, Wisconsin, one of the most bicycle-friendly cities in the USA, Pacific Cycle has locations in Georgia, Illinois, Cal...