FAQ

Pacific Cycle is the parent company of the legendary brands of Schwinn, Mongoose and Kid Trax. Headquartered in Madison, Wisconsin, one of the most bicycle-friendly cities in the USA, Pacific Cycle has locations in Georgia, Illinois, Cal...

  Oh no! Sorry to hear that! If your bike was stolen, contact your local authorities. If you registered your bike with us and need to obtain your model information, email or chat with us. We'll need to gather some info from you in writin...

We love that you have an idea to make our product line even better! Many ideas are already known to our company or are in development. A patent search that turns up negative does not mean that a similar product idea does not already exis...

We love that you love our brand as much as we do! However, we are not accepting new Schwinn dealers at this time. To inquire about dealer opportunities through one of our other brands, submit your info here.

The weight of the bike varies by model. Check the description of the bike on our website or in the manual. If it's not listed, contact us for more information.

Our bikes are tested in accordance with industry testing standards and regulations, which require that a variety of tests be conducted at different weights and forces. There are a number of factors that impact how much weight a bicycle c...

If you'd like some stickers for your helmet, locker, or forehead, please send a self-addressed, stamped envelope to the address below. SchwinnAttn: Stickers!PO Box 344Olney, IL 62450 For decals, please note that we cannot fill requests f...

Thanks for thinking of us! Due to the large number of donation requests, there are only so many we are able to fulfill. If you'd like to submit your proposal for consideration, click here.

For information about battery range and recharge time, refer to the product page on our website or in the manual.

Ever wonder about how much battery a Schwinn bike battery consumes? The battery is rated at 36 volts at 11.6 amps.

Your owner's manual has some great tips for routine maintenance. For more info, check out our online bike maintenance resources.

You can reach us a couple different ways!  If you reside within North America, call us at 800-626-2811, Monday-Friday, 6 am to 7 pm CT.* Or, send us an email here and complete our online form.   *Our phone lines are closed weekends and f...

You'll need to attach the handlebar, seat, front wheel, pedals and accessories. Refer to your owner's manual for assembly instructions or check out our handy video tutorials here.  We understand everyone's ability and confidence to assem...