FAQ – Schwinn Help Center

Where can I find information on bike maintenance?
Your owner's manual has some great tips for routine maintenance. For more info, check out our online bike maintenance resources.
Can you help me with my Schwinn Exercise bike?
Looks like you might need some help with a Schwinn Stationary Exercise bike. Today, the Schwinn brand name is used by both Pacific Cycle and Johnson Fitness. We (Pacific Cycle) make Schwinn brand bicycles, and Johnson Fitness makes Schwi...
What's My Bike's Age and Value
How to Find Out How Old Your Bike Is and Its ValueIf you’re curious about the age of your Schwinn – or wondering what it might be worth – here’s what you need to know. Schwinn has been around since 1895 and has changed hands a few times ...
Trailer coupler compatibility and installation
Our Schwinn couplers are compatible with most standard bike models, but not all. Specifically, they require a rear axle with at least 2 mm of exposed thread for a secure fit. If your bike has a larger axle or a thru-axle, it may not be c...
E-Bike Wattage, Range & Weight: What You Need to Know
Choosing the right e-bike doesn’t have to be complicated. Here’s the quick breakdown to get started: Motor Type: Schwinn e-bikes use hub-drive motors for smooth pedal assist and throttle options. Motor Size: All models feature 250-watt m...
Electric Bike Anti-Theft Tips
Protect your electric bike from theft with these simple steps: Register Your E-Bike – Start with Schwinn's registry and your local city registry for easier recovery if stolen. Invest in a Strong Lock – U-locks are tough to cut; consider...
Winter Bike Prep: Essential Tips for Cold-Weather Riding
Getting your bike ready for winter is just as important as bundling up yourself. Proper winterization and maintenance keep your bike running smoothly and safely in harsh conditions.Quick Tips:Tires: Lower tire pressure for better tractio...
Does my bike come fully assembled?
You'll need to attach the handlebar, seat, front wheel, pedals and accessories. Refer to your owner's manual for assembly instructions or check out our handy video tutorials here. We understand everyone's ability and confidence to assem...
What is the weight of the bike?
The weight of the bike varies by model. Check the description of the bike on our website or in the manual. If it's not listed, contact us for more information.
What is the max weight capacity?
Our bikes are tested in accordance with industry testing standards and regulations, which require that a variety of tests be conducted at different weights and forces. There are a number of factors that impact how much weight a bicycle c...
My bike was stolen/ How do I find the owner of a bike?
Oh no! Sorry to hear that!If your bike was stolen, contact your local authorities. If you registered your bike with us and need to obtain your model information and serial number, contact us. We'll need to gather some info from you in wr...
How much battery does the battery consume?
Ever wonder about how much battery a Schwinn bike battery consumes? The battery is rated at 36 volts at 11.6 amps.
What kind of range should I expect out of a charge?
For information about battery range and recharge time, refer to the product page on our website or in the manual.
How can I get a Schwinn sticker?
If you'd like some stickers for your helmet, locker, or forehead, please send a self-addressed, stamped envelope to the address below. SchwinnAttn: Stickers!PO Box 344Olney, IL 62450 For decals, please note that we cannot fill requests f...
I have a suggestion for a new product.
We love that you have an idea to make our product line even better! Many ideas are already known to our company or are in development. A patent search that turns up negative does not mean that a similar product idea does not already exis...
Can I be a dealer for Schwinn?
We love that you love our brand as much as we do! However, we are not accepting new Schwinn dealers at this time. To inquire about dealer opportunities through one of our other brands, submit your info here.
How can I contact Schwinn?
We're open Monday-Friday, excluding most major U.S. holidays. You can reach us a few different ways! If you reside within North America: 📧Email us and complete the online form. 📞Call us at 800-626-2811, 8 am to 6 pm, CT 👋Text us "Hello ...
Who is Pacific Cycle?
Pacific Cycle is the parent company of the legendary brands of Schwinn, Mongoose and Kid Trax. Headquartered in Madison, Wisconsin, one of the most bicycle-friendly cities in the USA, Pacific Cycle has locations in Georgia, Illinois, Cal...